Refund and Returns Policy
Last updated: 06/16/2026
CYC Assets provides digital access to on-demand webinar content. This Refunds and Returns Policy explains how refunds, returns, and access issues are handled for purchases made through our website.
Digital Products
Our webinars are digital access products. No physical product is shipped.
When you purchase a webinar, you receive streaming access to that webinar through your website account for the access period listed on the product page.
Webinar Access Period
Each webinar purchase includes 5 days of streaming access, unless otherwise stated on the product page.
Access begins after your purchase is completed and is connected to the account used at checkout. To view your purchased webinar, you must log in using the same account/email address used when placing your order.
No Returns or Exchanges
Because our webinars are digital products and no physical goods are shipped, we do not accept returns or exchanges.
Refunds
All webinar purchases are final and non-refundable once access has been granted, except where required by law.
This includes, but is not limited to:
- Not watching the webinar during the 5-day access period
- Purchasing the wrong webinar
- Changing your mind after purchase
- Forgetting to log in or use the webinar access during the access period
- Internet, browser, device, or email issues unrelated to our website
- Sharing the account or access link with someone else
Technical Access Issues
If you purchase a webinar and are unable to access it because of a website or account issue, please contact us as soon as possible at:
Please include:
- Your name
- The email address used at checkout
- The webinar title
- Your order number, if available
- A brief description of the issue
We will make reasonable efforts to help resolve access issues. If we confirm that access could not be provided due to an issue with our website and we are unable to resolve it, we may provide an access extension, replacement access, or a refund at our discretion.
Duplicate Purchases or Billing Errors
If you believe you were charged more than once for the same webinar, or if you believe there was a billing error, please contact us at:
We will review the order and correct confirmed billing errors where appropriate.
Account Responsibility
Customers are responsible for using the correct email address and account when purchasing and accessing webinar content.
If you are having trouble logging in or accessing your account, please contact us at:
Contact Us
If you have questions about this Refunds and Returns Policy, please contact us:
CYC Assets
Email: [email protected]