Decorative Image Emotional Intellegence Tools to Deeply Engage Clients and Colleagues through Difficult Times

Emotional Intelligence Tools to Deeply Engage Clients and Colleagues through Difficult Times

A webinar Presentation by Karen B.K. Chan

Learning Level: Intermediate

Domains of Practice: Relationships and Communications

Price: $50.00

On Demand Recording: We are currently preparing this webinar presentation for purchase as an On-Demand professional development opportunity.

Course Description

Do you ever feel at a loss when clients or colleagues are defensive, withdrawn, apathetic, or mistrustful? Do you ever feel frustrated, exhausted, misunderstood, or stuck when all you want is to get through to someone?

In this webinar, you will:

  • Learn practical, adaptable tools you can use to ease conflict, and build rapport.
  • Gain a basic awareness of how our understanding of trauma informs our approach to others.
  • Identify your clients and colleagues emotions and adaptations using an empowered and trauma-informed framework.
  • Engage in activities that help you identify and manage your own emotions, and identify areas for improvement.
  • Using real-life scenarios you will apply emotional intelligence tools to build trust and rapport with clients and colleagues.

Why should you participate in this webinar?

CYC professionals are often in the position of working with clients and colleagues in situations of emotional stress. Being able to recognize and respond effectively in those moments will allow you to be better equipped to work with clients and colleagues.

Learning Outcomes

During this webinar, as a child and youth care professional in direct contact with clients and/or colleagues you will:

  1. Identify your clients and colleagues emotions and adaptations using an empowered and trauma-informed framework.
  2. Differentiate between different zones of emotional dis/regulation in yourself and others.
  3. Evaluate the effectiveness of your emotional patterns and determine areas for growth.
  4. Apply emotional intelligence tools to build trust and rapport in real-life scenarios.

Your Presenter

Image of presenter Karen BK ChanKaren B. K. Chan is an emotional literacy and sex educator in Toronto, Canada, with 20+ years of experience. She is trained in Creative Facilitation, Productive Thinking, Non-Violent Communication, and is a facilitator for YES!, which hosts intensive gatherings for social changemakers worldwide. These influences, and more shaped her favourite ways to learn and teach: through stories, metaphors, diagrams, and things that make people laugh.

BK is currently working on a series of tiny books and videos about feelings and social justice. Her online course on Emotional Intelligence is slated to be released in 2018. Above all, BK is dedicated to having difficult conversations that are real, transformative, and kind.

What can you expect from a CYC Assets On-Demand Webinar?

CYC Assets webinars are designed to resemble a workshop you can expect to both view the presentation and engage and participate in activities. You will have an opportunity to ask questions of the webinar facilitator by email as you go through the pre-recorded On-Demand webinar. As part of the webinar you will be provided a list of resources including web resources, articles, books, and client resources that were discussed or referred to during the webinar. Each webinar is approximately 2 hours in length.

When you register for the On-Demand webinar, you will be sent an email with any pre-course materials your facilitator would like you to review to prepare. You will have up to seven days to view the webinar and complete the activities.

To receive a certificate of completion you will be required to complete a knowledge assessment (KAT) and pass.

When you purchase access to a webinar it is intended for your personal use only. If you are part of a group or organization requiring access for multiple staff, please contact CYC Assets for group pricing at [email protected]

CYC Assets

CYC Assets was created to fill the gap in CYC professional development and offers domain of practice based webinar topics helping you to build new skills, examine new research and methodologies, expand your knowledge in areas new to you, or to refresh your current skills. Continuing education is an ongoing process and essential to being a professional in this field. At CYC Assets we are committed to offering webinars, resources and other learning opportunities that are both cost and time effective.

Join us and be part of the collective knowledge that we can share with each other to advance our profession.

Deb Cockerton has been in the field of Child and Youth Care since 1978. She has experience in many CYC environments including institutions, school boards, hospital setting, and community agencies. Deb has a private practise and is a member of the faculty in the CYC Program at Fleming College.

Deb is a member of the Ontario Association of Child and Youth Counsellors and the Ontario Association of Consultants, Counsellors, Psychometrists and Psychotherapists.

She enjoys both promoting the field to other professionals and supporting fellow Child and Youth Counsellors.

“Our relationship building with our clients is how we help to create change; by caring enough to support them and guiding them on their journey.”

Cancellation & Refund Policy

Once your payment has been processed CYC Assets does not offer a refund. Once you log into the On-Demand Webinar you must completely view the presentation withing 7 days.

Still have Questions?

Email us at [email protected]